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Customer testimonials are a powerful way to gain credibility and social proof that your company delivers quality products and services. It helps you to increase sales and leads conversions from your website and other sales collateral. This procedure provides an effective way for you to gain written testimonials from customers.

You can personalise this document by replacing the token “[Your Company]” with your business name. You are able to edit the document to reflect what is most relevant to your business. Remove or add content as deemed necessary.

The “Written Customer Testimonials” procedure is recommended to be included within the Marketing section of your Company Manual.

Word count: 850

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