IT service agreements are necessary in most businesses. This policy provides guidance for entering into and managing service agreements. The policy includes general guidelines, approved agreement types, and an easy to understand chart that can be used to assign responsibilities and duties to a single person, group, or job title. The policy can easily be customized by replacing the tokens in brackets, and by adding or deleting details as necessary.
The “IT Service Agreements Policy” is recommended to be included within the IT section of your Company Manual.
Word count: Approx. 309
