Send Past Due Letter Template and Process

Managing cashflow is extremely important to all businesses. That is why asking customers to pay when they are overdue requires prompt attention.

This “past due” procedure gives you phone, email and letter scripts to use to increase your likelihood of getting paid. ┬áIf your team consistently follow this procedure, you will improve cashflow within your business and will reduce writing off bad debts.

You can personalise this document by replacing the token “[Your Company]” with your business name. You are able to edit the document to reflect what is most relevant to your business. ┬áRemove or add content as deemed necessary.

The “Send Overdue Notice to Customers with Outstanding Invoices” procedure is recommended to be included within the Finance section of your Company Manual.
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