Though technology can be very helpful to your business, a lot of time can be wasted fixing minor technical errors, particularly when IT personnel have to handle every issue. Providing a list of known IT issues and fixes will help your team to handle minor situations themselves so they can get back to work faster.
This procedure is an easily customizable template that allows you to record known issues and their solutions. It is intended to be updated regularly as new issues are discovered, and others are permanently corrected.
“Known IT Issues and Fixes” is recommended to be included within the IT section of your Company Manual.
Word count: Approx. 100