Different customers often ask many of the same questions about your company, products and services. If you compile these questions and provide detailed answers to them, your team will have an easily accessible, clear guide for answering questions, which will enable them to provide better customer service.
This procedure is completely customizable and contains prompts to help you start recording important policy and product information for your customers.
“Frequently Asked Customer Questions” is recommended to be included within the Marketing section of your Company Manual.
Word count: Approx. 253