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After conducting interviews with potential team members, it is important to do reference checks to verify the information you collected through the interview process and from the resume is correct. You want to know that you are about to hire a person of good character, they are industrious, provide good customer service and have no police records.

This procedure provides an example script and process for collecting information from reference checks when hiring new team members. It recommended that this procedure is installed into the HR section of your Company Manual.

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