Having highly satisfied customers is integral to any business. Customers believe that they received good value for money and they want to return and tell their friends and family about you. Implementing a “Customer Satisfaction Survey” helps you to know what your customers think about your business so that you tweak your system to improve satisfaction and overall performance.
You can personalize this procedure template by replacing the token “[Your Company]” with your business name. You are able to edit the document to reflect what is most relevant to your business. Remove or add content as deemed necessary.
The “Customer Satisfaction Surveys” procedure is recommended to be included within the Marketing section of your Company Manual.
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Sample Customer Satisfaction Survey Form (Microsoft Word – .docx)
Sample Customer Satisfaction Survey Letter (Microsoft Word – .docx)
Sample Survey Results Form (Microsoft Excel – .xlsx)