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This procedure provides a guide for your receptionist, administration assistant or anyone in the business who answers the telephone. Did you know? 98% of people say poor telephone handling gives a bad impression and 69% will never call back. Answering the telephone in a professional and friendly manner is extremely important to every business.

You can personalise this document by replacing the token “[Your Company]” with your business name. You are able to edit the document to reflect what is most relevant to your business. Remove or add content as deemed necessary.

The “Answering the Telephone” procedure is recommended to be included within the Administration section of your Company Manual.

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