Reasons to Love Way We Do Support
Fast Response Time
Way We Do provides excellent, timely customer support so you won’t have to wait a week to get the information you need.
Multiple Support Options
We provide support via the online channels you already use and are familiar with, including email, chat, and an easily searchable knowledge base.
We want you to be successful with the implementation of your Way We Do solution, and will work hard to help you gain the benefits and ROI that you need.
We're Here For You
Get the support and training you need, when you need it, and in a way that works best for you.
We provide live one-on-one training online. Our customized training sessions are geared toward giving you the tools you need to meet the goals you have for your organization, as well as providing best practice know-how.
We provide group training with an experienced coach, so each attendee can share their own experiences, get expert guidance, and support others.
Explore all the articles and tutorials in the support knowledge base. The knowledge base contains valuable information about getting the most from your experience with Way We Do, and is accessible 24/7.
We pride ourselves on our impeccable online support. Send us your questions or comments and we will respond quickly. Most support tickets receive a response within one hour. In many cases, responses are received within just ten minutes.
Support is also provided by Way We Do's team from the global Partner Network. If required, we will introduce you to a trusted expert or consultant from within Way We Do's Partner Program.
“I’m working with Way We Do daily and the more I use it, the more I appreciate the thought and effort you put into it.”
Tim Deshler, Director, Deshler’s Quality Collision Repairs
“I love the fact that we can see that our team are using the manual, contributing to it, and signing off on various procedures.”
Andrew Gold, Director, AGLA Landscape Architecture
“Way We Do has helped us to keep our franchise manual always up to date and available to technicians from a central location.”
Mark Stachnik, Franchisor, Drymaster Carpet Cleaning