Client
- GotBug’s Termite and Pest Solutions
- Pest Control industry, Georgia, USA
Challenge
Rapid growth led to inconsistent processes, accountability issues, and inefficient, disorganized training.
Solution
Implemented Way We Do as the central, actionable platform for all company processes, checklists, and training materials.
“If I had to sum up Way We Do in three words, I would say: Systemize, Simplify, and Scale. That is exactly what they’ve done for us.”
— Pam McClung
The Challenge: When Growth Creates Chaos
For GotBug’s Termite and Pest Solutions, growth was a good problem to have—until it exposed a critical weakness. As the company expanded, co-owner Pam McClung realized there was “no consistency” in how tasks were being performed.
“Somebody was doing it one way, somebody else was doing it another way,” Pam explains. “It was really hard to hold people accountable.”
The team had tried using tools like Google Docs to manage their processes, but the system quickly “became unorganized.” No one was sure where to find the latest procedures, who had access to what, or how to share information. The result was a cascade of inefficiencies:
- Training was a “nightmare”: With no documented, consistent processes, training was ad-hoc and ineffective.
- Mistakes were rampant: Inconsistency led to errors, forcing the team to “go back and take extra time to fix our mistakes.”
- Accountability was impossible: Without a standard to measure against, managers couldn’t hold staff accountable for results.
- Leadership was a bottleneck: Pam and her husband, the owners, became the “drive-through person… the only one that has all of the answers,” constantly fielding the same questions.
GotBug’s needed a way to systemize their business, create consistency, and build a foundation that was stable enough to scale.
The Solution: A Central Hub for Actionable Processes
After comparing several options, GotBug’s chose Way We Do. The platform immediately stood out for its “ease of use,” “automation,” and its powerful “checklist” functionality.
“We knew that we wanted a place where we could keep all of our training materials, all of our processes in one place… where it was going to be easy to find,” says Pam.
Way We Do became the single source of truth for the entire company. The team worked to document their processes, and the platform’s interactive checklists transformed static documents into actionable, step-by-step workflows.
A key feature Pam loved was the ease of updates. “As soon as you update it and publish it, the old version goes away,” she notes. “You don’t have to worry about anybody using something that’s outdated.”
The Results: A Systemized, Simplified, and Scaled Operation
After four years of using Way We Do, the impact on GotBug’s has been transformational.
Onboarding and Training Time Cut in Half
The single biggest impact has been on recruiting, hiring, and onboarding. “I’ve created a whole system and checklist that covers everything from the initial interview all the way through the final onboarding,” Pam says.
The results are quantifiable:
- Onboarding time was reduced by 50%. “What once took two days to get them started only takes about one for that initial onboarding.”
- Training time was also “cut in half.”
This efficiency “eliminates a lot of extra costs because we can get our employees productive a lot sooner,” Pam adds.
Real Accountability and Fewer Errors
Way We Do’s automated tracking and timestamps provide a “real-time tamper-proof audit trail.” This has been a game-changer for management, allowing them to verify that tasks are being completed correctly.
This system has drastically reduced errors, saving the company time and money. “Before, I felt like we were hiring people just to fix the mistakes, and now we don’t make that many mistakes,” Pam states. “So I don’t need as many people on my staff anymore.”
From Bottleneck to Business Strategists
Way We Do has empowered employees to find answers for themselves. “Instead of [me] giving the answer, you can just say, ‘Go to Way We Do,'” Pam says. “To the point where they’re just going to start checking… before they even come to you.”
This cultural shift has recaptured invaluable time for leadership, allowing them to “focus more on strategy as opposed to tasks.”
Predictable and Measurable Results
Today, every department at GotBug’s runs on Way We Do. Technicians use daily checklists for vehicle and equipment maintenance. Incident reports are handled through automated workflows. Even remote employees are trained and managed efficiently through the platform.
The team, which was “a little skeptical at first,” has now fully embraced the system. “They soon learned,” Pam laughs, “that they can’t live without it now.”
For GotBug’s, Way We Do was the key to unlocking sustainable growth, helping them achieve “more predictable and measurable results for our business.”
“We can onboard somebody in about half the time that we used to before we used Way We Do… That’s been huge as far as time, which of course then eliminates a lot of extra costs because we can get our employees productive a lot sooner.”
